What are mobile tickets?
Mobile tickets use email or text messaging to send your tickets directly to you after a purchase. These tickets are optimized for display on your smartphone device. By choosing this option, fans never have to worry about them being lost in the mail, misplaced or long lines at the ticket window. Mountaineer fans can download and store their tickets to their Apple or Android device and manage their account when logging on to WVUGAME.com.
What are the benefits of mobile tickets?
- No need to print your tickets, just present your smartphone with tickets at entry
- Avoid waiting in Will Call lines to pick-up your tickets
- Prevent your tickets from getting lost in the mail
- Easily transfer your tickets to the mobile devices of friends and family
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Your WVUGAME.com Account
- Visit WVUGAME.com, click on the “Account Login” under the ‘Season Tickets’ tab in the menu bar.
- Enter your email address and password or one-time passcode to log in to your Account.
Downloading Tickets to Your Digital Wallet
- You should receive an email from wvugame@notify.mail.wvu.edu titled “Your Mobile Tickets Have Arrived!”. Make sure the Mountaineer Ticket Office e-mail is a safe sender or there is a possibility the email could go to your junk folder.
NOTE: You must access the ‘Your mobile tickets have arrived!’ email on your mobile device in order to download your mobile tickets
- Under the header “Click here for your tickets”, select the game for the ticket(s) you would like to download to your phone.
- A new screen will pull up with the opponent and date of the game. IPhone users can add the ticket(s) to their Apple Wallet by selecting the “Add to Apple Wallet” option. Android users can add the ticket(s) to their Google Pay Wallet by selecting the “Add to Google Pay” option.
- A new screen will pop up that shows your digital ticket. Click on the “Add” button on the top right-hand corner of your screen.
- Open the Wallet app on your phone and you should see the digital ticket(s) for the selected game.
- Click the ‘3 Dots’ in the corner to review your ticket barcode and other settings
- Review and turn on all of the settings to make for ease of use on game day.
- On game day, you can open the ticket(s) in the Wallet app on your phone and present them to be scanned at the gate, allowing you entrance to the game.
*NOTE: Wifi is not needed to access previously downloaded tickets in your digital Wallet
All-In-1 Mobile Season Ticket
The ALL-IN-1 Pass is a smart ticket that will simplify your digital wallet. Add the ALL-IN-1 pass ONCE per seat and it will automatically update to the next event.
Quick & Easy
Add each ALL-IN-1 pass to your digital wallet just once.
Declutter Your Digital Wallet
ALL-IN-1 automatically updates to the next event in your plan, series, or season.
ALL-IN-1 Is Smart
ALL-IN-1 pass will update if tickets are transferred or become unavailable.
Transfer & Manage Your Tickets
You can still transfer and manage eligible tickets from "My Account."
Downloading Your All-In-1 Mobile Season Ticket
- Log in to your WVUGAME.com account.
- Look for tickets with the ALL-IN-1 mark in the upper right corner of the ticket. Then select the "Add to Wallet" button.
- Click the "Add" button in the top right corner and you're done! Your All-IN-1 pass will rotate and automatically update before the next event.
- Have more questions? Contact the Mountaineer Ticket Office at 1-800-WVU GAME or take a look at the FAQs for the All-In-1 pass by CLICKING HERE.
Transferring Your Tickets
Can’t make the game, it’s easy and free to transfer your tickets to another person using your WVUGAME.com Account via your mobile device or desktop.
Steps to Transfer a Ticket
- Visit WVUGAME.com, click on the “Account Login” under the ‘Season Tickets’ tab in the menu bar.
- Enter your email address and password or one-time passcode to login to your account.
- Once logged in, you will see an icon that says “Transfer Tickets”, click “Transfer Tickets”.
- A list of your available tickets will appear and you will have the option to select which ticket(s) you would like to transfer by checking the box next to each ticket listing.
- Once you have finished selecting your tickets, click the “Continue” button at the bottom of the page.
- On the next screen enter the information for the person who will receive your tickets by typing in their first name, last name, mobile phone number or an optional email address. Then click the "Review Transfer" button.
- The final step is to review your ticket transfer and click the “Transfer _#_ Ticket” button at the bottom of the page to send the tickets to the person in a digital format.
- Your “Transfer Invite Sent” confirmation screen will populate. You may cancel the transfer any time before it’s accepted. Once accepted, you’ll no longer have access to the original tickets.
Accepting a Transferred Ticket
Steps to Accept a Transferred Ticket or Tickets
- You should receive a text from a friend or an email from wvugame@notify.mail.wvu.edu titled "Tickets Transfer Invitation". There will be a link to "Accept". Click on that link to proceed.
- You will be prompted to sign into your WVUGAME.com account. Click “Sign In” at the bottom of the page. If you have NOT previously logged in to your account, you will need to contact the Mountaineer Ticket Office at 1-800-WVU GAME or WVUGAME@mail.wvu.edu. If this is your first time on the WVUGAME.com online portal, you will need to establish a new account by clicking "Create Account".
- A new window will appear prompting you to review the ticket transfer. If the information is correct, click the “Accept Transfer” button below.
- Your ticket(s) will then appear in your “My Tickets” section of “My Account”.
- Choose which tickets you would like to add to your digital wallet if you have more than one ticket.
- Add your tickets to your digital wallet BEFORE game day.
Selling Your Tickets on SeatGeek
- Visit WVUGAME.com, click on “Account Login” under the “Season Tickets” tab.
- Enter your email address and password to log in to your account.
- Select “Sell Tickets on SeatGeek” icon.
- Enter your email address to login to your SeatGeek account. If you do not currently have a SeatGeek account, click the “Sign up here” link to set up an account.
- A code will be sent to the email address if you have a SeatGeek account. Enter the code.
- Click on the event listed.
- Identify the ticket(s) you would like to list and click the “Sell” button.
- Enter you desired Payout Method and Price.
- Confirm the information and click the “List Ticket(s)” button.
Reissuing Your Tickets
Steps to Reissue Your Ticket
This feature provides a fast avenue for accessing digital tickets if the original delivery email is missing. Fans can re-send tickets to their email address through the Re-Issue feature on their WVUGAME.com Account Manager.
Mobile Ticketing FAQ
I have multiple tickets; Do I have to download each digital ticket for a game individually?
No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each game together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each ticket, but you should be able to do that just by swiping on your mobile device between each scan. There will be no printed receipts at the gate which should help expedite the process.
However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.
What are my options if digital tickets don’t work or something happens to my phone?
We recommend making sure your mobile device is fully charged on game day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the game.
How do I download ticket that were transferred to me?
Need to download tickets from a friend? To see a complete step-by-step process on accepting a ticket transferred to you, CLICK HERE.
Do I have to have a WVUGAME.com account to accept tickets transferred to me?
Yes, although it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing a WVUGAME.com account to accept a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.
Does the person I’m transferring tickets to need to have a WVUGAME.com account?
Yes, the person receiving your tickets will need to log into (or establish) a WVUGAME.com account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing a WVUGAME.com account to accept a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on game day.
Can I transfer my tickets to a person who does not have a smartphone?
Yes, but they will not be able to use the digital ticket option on game day without a smartphone. They would need to go to Will Call on game day at the stadium to have a ticket printed.
Can digital tickets be downloaded onto a desktop computer?
No. A barcode transferred to paper is not accepted at the gate. Regular ticket stock or a mobile ticket on a mobile device are the only acceptable tickets at the gate.
Can I use digital tickets if I do not have a smartphone?
No, please call the Ticket Office at 1-800-WVU GAME to make arrangements to pick up the ticket at Will Call at the stadium on game day.
Can I print digital tickets at home?
No. Tickets that have been printed at home are not valid.
Can you transfer a digital ticket just by sharing screenshots of a digital ticket?
It is possible (must include the complete QR code), however we discourage sharing tickets as screenshots in case the recipient has a problem using the tickets on game day. By forgoing the transfer process available through your WVUGAME.com account, we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.
Can I transfer a digital ticket from Apple Wallet instead of transferring online at WVUGAME.com?
No, tickets can only be transferred through your WVUGAME.com account. However, please note that by forgoing the transfer process available through your WVUGAME.com account, we lose the tracking ability of the digital ticket and will be unable to assist anyone other than the original ticket holder should an issue arise.
Do digital tickets create entry delays at the venue?
They can slow down entry if digital tickets are not ready to be presented at the entry point. Digital ticket holders should have their digital tickets downloaded to their Apple or Google wallet on their mobile device before arriving at the venue on game day and have them ready to be scanned before they get to the scanner. Once you get to the gate, you will have to scan each ticket, but you should be able to do that just be swiping on your mobile device between each scan. Digital ticket holders who cannot access their tickets on their phone should stop by one of the box office windows for assistance before going to the entry point.
If I bought tickets on SeatGeek, where can I pick them up on game day?
Tickets purchased on SeatGeek are separate from tickets purchased through the Mountaineer Ticket Office & WVUGAME.com. However, SeatGeek offers digital tickets through the SeatGeek platform that can be scanned on game day. If you have questions about your tickets purchased via SeatGeek, please contact SeatGeek customer support at SeatGeek.com.
I have an account through my business with 20+ tickets. What is the best way to transfer the tickets to each individual going to the game?
Accounts with large amounts of tickets are encouraged to use their desktop computer for the ticket transfer process. The desktop transfer feature will provide a better overall experience as compared to transferring large amounts of tickets on mobile.
I’ve transferred one of my tickets to a guest, can they in-turn transfer it again to someone else?
No, after receiving a ticket from the ticket owner’s account, a guest is not able to transfer a ticket to someone else.
I’ve already added and downloaded tickets to my wallet, can I still transfer my ticket?
Yes, just log in to WVUGAME.com/MyAccount and select Transfer Ticket to do so. Once the transfer is completed, the old ticket will be deactivated in your mobile wallet.
ALL-IN-1 Mobile Ticketing FAQ
What is ALL-IN-1?
ALL-IN-1 is a smart ticket that will simplify your digital wallet. Add each ALL-IN-1 ticket once per seat and it will automatically update to the next event. The ALL-IN-1 pass consolidates your entire sports season, series of performances, or set of shows into a single pass.
Is ALL-IN-1 available for all tickets?
Currently eligible for plan, series, and season tickets.
How do I know if I have a ALL-IN-1 ticket?
When you retrieve/access your ticket in My Account, the ALL-IN-1 logo displays on the top right corner of ticket.
How do I add an ALL-IN-1 ticket to my digital wallet?
Login to My Account on your mobile device. Click Add to Wallet, and you’re done!
How many times do I have to add my ALL-IN-1 ticket?
Add
each seat just once. In your digital wallet, the ALL-IN-1 pass knows to rotate to the next event automatically.
When does my ALL-IN-1 pass update to the next event?
ALL-IN-1 automatically updates after an event has ended to display the next event. The update may not be immediate.
How do I know if my ALL-IN-1 pass has been updated?
Check your ALL-IN-1 pass in your digital wallet to verify. After the previous event has passed, it shows the next event’s date! The update may not be immediate.
My ALL-IN-1 pass didn't update. What do I do?
ALL-IN-1 will automatically update before each preceding event. Make sure you have enabled Automatic Updates on your Wallet app for the pass. If you do not see the update, please contact the Ticket Office. If you are attending a double-header event, see the question below.
I am attending a double-header event, why don't I see it in my ALL-IN-1 pass?
For double header events, please login to My Account and download a single pass for the second event. The second event of the day will not show in your ALL-IN-1 pass.
What happens when I transfer, sell, exchange, or return one of my tickets?
The ALL-IN-1 pass in your digital wallet will display “VOIDED” or collapse, depending on your mobile device. In My Account, the ticket will no longer display under My Upcoming Events. In addition, if you click on “View ALL-IN-1 events” under the Event Details Page, the event will be greyed out.
Can I transfer, sell, exchange, or return an entire ALL-IN-1 pass?
No, but the events included in your ALL-IN-1 pass can be managed individually. The recipient of a transferred, sold, or exchanged individual ticket will receive a single pass, not a ALL-IN-1 pass.
Can I see my season tickets individually, and choose not to use ALL-IN-1?
No, ALL-IN-1 tickets are pre-determined by the Ticket Office.
I deleted my ALL-IN-1 pass. Can I add it to my digital wallet again?
Yes, go to My Account and access your pass anytime.
